COVID-19 update

City of Prospect has taken a number of important and proactive steps to protect our community and staff as we face this unprecedented situation of the global COVID-19 Coronavirus pandemic and the nationwide Public Health Emergency.

We need to take all reasonable steps available to protect our community, our Elected Members, our staff and volunteers (and their families) against the spread of this infection while ensuring we deliver services as close to ‘business as usual’ as possible.

Find out more.

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City of Prospect has taken a number of important and proactive steps to protect our community and staff as we face this unprecedented situation of the global COVID-19 Coronavirus pandemic and the nationwide Public Health Emergency.

Effective as at 5pm, Friday 20 March 2020, our Library and the other public areas of Payinthi on Prospect Road where the community congregates will close.

Importantly, we are currently able to retain our principal office and service counter open to the public during our normal business hours with customer service support - albeit within a number of enhanced infection prevention measures. Online and phone services will be prioritized and streamlined as best as possible to minimize community disruption through these challenging times.

Council cares for its community, and this change of service comes as part of our local response to this global issue.

Naturally, we apologise for any inconvenience caused but trust you understand this position.

For more information visit https://www.prospect.sa.gov.au/council/news-and-media/corona-virus-update-prospect-response


Need to contact us? Find out how!

Payinthi

128 Prospect Road, Prospect SA 5082
PO Box 171 Prospect  SA  5082

Customer Service
Monday to Friday, 9am to 5pm*
Phone: 8269 5355
Email: admin@prospect.sa.gov.au

*Closed public holidays

Library and Newmarch Gallery 

Currently closed due to the Coronavirus pandemic.

East Waste

www.eastwaste.com.au
Phone: 8347 5111

After Hours

Outside of Council's normal hours (Monday to Friday, 9am to 5pm), calling 8269 5355 will transfer you to our After Hours service centre. In the event of a Council-related emergency or to request after hours service, you can also call the After Hours service directly on 0437 644 706. 
** Please note, this mobile number is automatically routed to the After Hours service, so text messages can not be received. Voice calls only.

Request a Service

Request a Service is an application to have Council take some form of action to provide services or works.  Council’s Customer Request Management system provides an online portal for requests to be made for a variety of Council services.

**Please note, a technical issue has been identified with the User Registration process in the Community Portal. The problem has been acknowledged by the software vendor and a solution is being developed and will be available late May. We apologise for any inconvenience.  All other services are still available.

Want to provide some feedback? Fill out this form!

Feedback form

How to lodge a complaint, compliment or feedback

We are working hard to improve our level of service to our community.  To help us improve, please let us know whenever we fail to meet your expectation.  Equally, we would like to know when our staff have performed well so that we can acknowledge them.

Complaints and feedback provide the opportunity to improve our services. We will try to resolve the complaint at first point of contact, however if this cannot be achieved the complaint will be escalate to a more senior officer. Fill out the form above to provide any feedback to us, or email us at admin@prospect.sa.gov.au

Should you remain unhappy with a Council decision you may request a formal internal review.  Please refer to the Internal Review of Councils Decision Procedure for more detail on how to request an Internal Review.

Customer Service Charter

City of Prospect believes that feedback and suggestions from our residents, business owners, and interested parties, gives Council the chance to improve how we service the community. Councils Customer Service Charter seeks to promote a complaint-valuing-culture supported by policies and procedures. This incorporates quality management principles, transparent accountability, and sound decision making.

A copy of the Customer Service Charter is available for download: Customer Service Charter