Prospect tops awards for Prospect Road and more!
“Top results in local satisfaction survey, multiple planning awards and now Hall of Fame for the Most Popular Mainstreet Award” Mayor O’Loughlin said.
Prospect Road has won the Mainstreet Association’s, People’s Choice Award for the second year in a row which propels Prospect into the Mainstreet Hall of Fame. The People’s Choice Award is a popular vote by residents, visitors and businesses of the best Mainstreet in SA and is a great endorsement of the vibe on Prospect Road.
This popularity is also reflected in the just released bi-annual Resident Satisfaction Survey. This Satisfaction Survey, undertaken by social and market research firm McGregor Tan, also reached out to younger cohorts of people living in City of Prospect. The survey groups included young families, under 35s, and youth aged 12-22 who are traditionally underrepresented in surveys. In addition, a sample of 300 randomly selected City of Prospect residents, equally distributed across each ward, were surveyed from late October through to early November 2020. The focus was to better understand resident’s views of Council’s performance and issues arising from that feedback.
An important aspect of the survey was to track and compare resident satisfaction of Council services against findings from previous surveys undertaken in the past decade.
A detailed report was presented to Council’s December 2020 meeting with the comprehensive range of findings to be ‘unpacked’ in the months ahead for action and improvement.
At an overall level, it is pleasing to report a high (nearly three quarters of respondents) satisfaction with City of Prospect, an increase of five percentage points from 2017. This also compares favourably when benchmarked against a selection of eight other metropolitan Councils, coming out on top overall across every measured area.
“We are heartened to receive these excellent survey results, also reflected in the 2020 Mainstreet Awards. Prospect Road was voted the People’s Choice Award winner. We thank the residents for their support, but that doesn’t mean we are going to rest on our laurels. This survey has shown Council several areas where we can learn and improve our services, such as heritage protections and customer service times. Our community want us to do more and we will.”