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Make a Complaint

An expression of dissatisfaction with a product or service provided by Council or its representative that has failed to reach the standard stated, implied or expected. A complaint to Council may relate to a decision by Council or its employees which may affect a ratepayer, community member, organisation or business.

“The following is NOT considered a complaint:

• A request for Council services (unless it is a second request, where there was no response to the first).
• A request for documents, information or explanation of policies or procedures.
• A request for Council to exercise a regulatory function (unless it is a second request, where there was no response to the first).
• The lodging of an appeal or objection in accordance with a statutory process,, standard procedure or policy (unless this is recorded as a complaint about Council’s decision making. – this will be dealt with under Review of Council Decisions Policy).
• A submission relating to the exercise of a regulatory function (e.g. An objection to a development application or a submission on a policy).”

Source: Extract from Practice Note No 9 Joint publication of the NSW Ombudsman & NSW Dept of LG

* Mandatory Field

Contact Details
Full Name*
Line 1
Line 2
Email Address*
Details of Complaint

By clicking on the "SUBMIT" button below, you are declaring that you have read the Definitions as set out by the Customer Service Charter, and that you accept the process that is undertaken by Council. This act is the equivalent of placing your signature on a form.

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Send a copy of the submitted form to this email address.