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Contact Us

Civic Centre
Front of the City of Prospect

 
 

 
 
 
Monday to Friday, 9am to 5pm
Phone: 8269 5355
Fax: 8269 5834
Email: admin@prospect.sa.gov.au
128 Prospect Road PROSPECT  SA  5082
PO Box 171 PROSPECT  SA  5082
Waste Enquiry Line

Phone: 1800 283 529

Thomas Street Centre
- Prospect Gallery
- Prospect Library
Monday - closed
Tuesday - 10.15am to 8.30pm
Wednesday - 10.15am to 6pm
Thursday - 10.15am to 6pm
Friday - 10.15am to 6pm
Saturday - 9am to 4pm
Sunday - 2pm to 5pm
Phone: 8342 8175 (Gallery)
Phone: 8342 8170 (Library)
Email: admin@prospect.sa.gov.au
1 Thomas St NAILSWORTH  SA  5083
PO Box 171 PROSPECT  SA  5082

Customer Service Charter

Council seeks to promote a complaint valuing culture supported by policies and procedures incorporating quality management principles, transparent accountability and sound decision making. Complaints give us the chance to put things right.

Request for Information – is an application to have Council take some form of action to provide generally available information about Council services or works.

Make a Complaint  – is an expression of dissatisfaction with a product or service provided by Council or its representative that has failed to reach the standard stated, implied or expected. A complaint to Council may relate to a decision by Council or its employees which may affect a ratepayer, community member, organisation or business.

Make a Suggestion - is an indication of what we are doing well, and what can be done to improve services or processes.

A copy of the Customer Service Charter is available for download:

Customer Service Charter(437 kb)  


My Local Services App

About the App

The My Local Services App delivers local information, bin collection reminders, and a reporting feature for our community.

It's a fantastic app that gives you easy access to information on your phone.

Download the App

The FREE app can be downloaded on iPhone and Android. Search "My Local Services" in the App Store or the Play Store, or click your platform below:

App Store Download Button  Google Play Download Button

 

App Features

My Local Services App - Spotlight Screenshot

 

Spotlight

Receive key messages from Council such as community consultation opportunities, road closures and upcoming events on the app's Home screen. Spotlights will link to the Council's website to provide further information.

  My Local Services App - My Council Screenshot

 

My Council

Council's key contact details and elected member details are at hand with the 'My Council' feature.

  My Local Services App - Near Me Screenshot

 

Near me

Discover nearby council facilities such as parks, playgrounds and libraries. An inbuilt mapping application can then guide you to that spot.

 
           
My Local Services App - Events Screenshot

 

Events

Find out what's on in your Council area, at your current location or in all Council areas with the My Local Services 'Events' function.

  My Local Services App - Report It Screenshot

 

Report it

Report issues that require attention such as damaged bins, graffiti removal, illegal dumping, and other matters.

  My Local Services App - Waste Screenshot

 

Waste

Find out which bin to put out and when.

 
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