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Contact Us

Civic Centre
Front of the City of Prospect


Monday to Friday, 9am to 5pm
Phone: 8269 5355
Fax: 8269 5834
128 Prospect Road PROSPECT  SA  5082
PO Box 171 PROSPECT  SA  5082
Waste Enquiry Line

Phone: 1800 283 529

Thomas Street Centre
- Prospect Gallery
- Prospect Library
Monday - closed
Tuesday - 10.15am to 8.30pm
Wednesday - 10.15am to 6pm
Thursday - 10.15am to 6pm
Friday - 10.15am to 6pm
Saturday - 9am to 4pm
Sunday - 2pm to 5pm
Phone: 8342 8175 (Gallery)
Phone: 8342 8170 (Library)
1 Thomas St NAILSWORTH  SA  5083
PO Box 171 PROSPECT  SA  5082


Customer Service Charter

Council seeks to promote a complaint valuing culture supported by policies and procedures incorporating quality management principles, transparent accountability and sound decision making. Complaints give us the chance to put things right.

Request for Information – is an application to have Council take some form of action to provide generally available information about Council services or works.

Make a Complaint  – is an expression of dissatisfaction with a product or service provided by Council or its representative that has failed to reach the standard stated, implied or expected. A complaint to Council may relate to a decision by Council or its employees which may affect a ratepayer, community member, organisation or business.

Make a Suggestion - is an indication of what we are doing well, and what can be done to improve services or processes.

A copy of the Customer Service Charter is available for download:

Customer Service Charter(437 kb)