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Contact Us

We're on the move!

City of Prospect’s Customer Service & Development Services (Planning & Building) have moved to the Thomas Street Centre (1 Thomas Street, Nailsworth).

There will be no Council services from the Town Hall on Prospect Road from this date.

The move is due to renovation works of the Town Hall as part of the Community Hub, Library & Innovation Centre (CLIC). For project information visit


Thomas Street Centre

Customer Service - Prospect GalleryProspect Library

1 Thomas St NAILSWORTH  SA  5083
PO Box 171 PROSPECT  SA  5082

Customer Service
PO Box 171 PROSPECT  SA  5082
Monday to Friday, 9am to 5pm
Phone: 8269 5355
Fax: 8269 5834

Library and Gallery
Monday - closed
Tuesday - 9am to 8.30pm
Wednesday to Friday - 9am to 6pm
Saturday - 9am to 4pm
Sunday - 2pm to 5pm
Phone: 8342 8170 (Library)
Phone: 8342 8175 (Gallery)



Waste Enquiry Line

Phone: 8347 5111

After Hours

Outside of Council's normal hours (Monday to Friday, 9am to 5pm), calling 8269 5355 will transfer you to our After Hours service centre. In the event of a Council-related emergency or to request after hours service, you can also call the After Hours service directly on 0437 644 706.
**Please note, this mobile number is automatically routed to the After Hours service, so text messages can not be received. Voice calls only. **

Customer Service Charter

Council seeks to promote a complaint valuing culture supported by policies and procedures incorporating quality management principles, transparent accountability and sound decision making. Complaints give us the chance to put things right.

Request for Information – is an application to have Council take some form of action to provide generally available information about Council services or works.

Make a Complaint  – is an expression of dissatisfaction with a product or service provided by Council or its representative that has failed to reach the standard stated, implied or expected. A complaint to Council may relate to a decision by Council or its employees which may affect a ratepayer, community member, organisation or business.

Make a Suggestion - is an indication of what we are doing well, and what can be done to improve services or processes.

A copy of the Customer Service Charter is available for download:

Customer Service Charter(437 kb)  

My Local Services App

About the App

The My Local Services App delivers local information, bin collection reminders, and a reporting feature for our community.

It's a fantastic app that gives you easy access to information on your phone.

Download the App

The FREE app can be downloaded on iPhone and Android. Search "My Local Services" in the App Store or the Play Store, or click your platform below:

App Store Download Button  Google Play Download Button


App Features

My Local Services App - Spotlight Screenshot



Receive key messages from Council such as community consultation opportunities, road closures and upcoming events on the app's Home screen. Spotlights will link to the Council's website to provide further information.

  My Local Services App - My Council Screenshot


My Council

Council's key contact details and elected member details are at hand with the 'My Council' feature.




  My Local Services App - Near Me Screenshot


Near me

Discover nearby council facilities such as parks, playgrounds and libraries. An inbuilt mapping application can then guide you to that spot.


My Local Services App - Events Screenshot



Find out what's on in your Council area, at your current location or in all Council areas with the My Local Services 'Events' function.

  My Local Services App - Report It Screenshot


Report it

Report issues that require attention such as damaged bins, graffiti removal, illegal dumping, and other matters.

  My Local Services App - Waste Screenshot



Find out which bin to put out and when.